Return Policy Page
Returns are a programmed supplied directly by the relevant
sellers under this policy, through which you are given the choice of an
exchange, replacement, and/or refund, by the relevant sellers. It's possible
that not all of the items in a certain category have the same returns policy.
The returns/replacement policy specified on the product page should take
precedence over the general returns policy for all products. For any exceptions
to this returns policy, please refer to the relevant item's applicable
return/replacement policy on the product page as well as the table below.
1. Sales proceeds and refunds
1.1
Nodal Account: Remittances
to you for Your Transactions (excluding COD transactions) will be made through a nodal account
(the "Nodal Account") in accordance with the directions
issued by Reserve Bank of India for the opening
and operation of accounts and settlement of payments for electronic payment transactions involving
intermediaries vide its notification RBI/2009-10/231 DPSS.CO.PD.No.1102 / 02.14.08/
2009-10 dated November 24, 2009. Remittance to you for COD transactions shall be made through the online bank or any other mutually
agreed and other means used to transfer to Your Bank Account. You hereby agree and authorize us to collect payments on your behalf from customers
for any sales made through the COD mechanism. You authorize and permit us to collect
and disclose any information (which may include
personal or sensitive
information such as Your Bank Account information) made available to us in connection with this Agreement
to a bank, auditor, processing
agency, or third party contracted
by us in connection with this Agreement.
Subject to and without
limiting any of the rights described in Section 2 of the General Terms, we may hold back a portion
or your Sale Proceeds as a separate reserve ("Reserve").
The Reserve will be in an amount as determined by us and the Reserve will be
used only for the purpose of settling
the future claims of customers in the event of non-fulfillment of delivery to
the customers of your Products keeping in mind the period for refunds
and chargeback’s.
Customer Returns
In
accordance with the terms of your Seller Agreement, these FBT (Fulfilment by TooFav)
Service Terms, and the Program Policies for the TooFav Site, we shall accept
and handle any returns of TooFav Fulfillment Units. All properly returned
Sellable Units registered in connection with the TooFav Site that are also
TooFav Fulfillment Units will be added back to the inventory of Your Products
in the FBA Program.
Any
TooFav Fulfillment Units returned in connection with the TooFav Site may be
used to fulfill customer orders for Your Products in conjunction with the
TooFav Site. Any TooFav Fulfillment Unit that is returned to us and that we
consider to be an Unsuitable Unit will be returned, disposed of, or destroyed
at your discretion. Without limiting our rights, we may choose to return,
dispose of, or destroy that Unsuitable Unit, and if you do not object to our
choice within thirty (30) calendar days of receiving notice of the Unsuitable
Unit, you will be deemed to have agreed to it.
You
will be responsible for all tax obligations including but not limited to VAT/CST,
sales, service and goods and services taxes as result of any returns.
The return policy is however divided into three parts. Read
down the columns in details for understanding the terms and conditions for the
respective category of products.
PART 1
Returnable product category and measurable actions
|
Category |
Returns, Actions Possible and Conditions
(if any) |
|
Lifestyle: Jewellery, Footwear Accessories, Travel
Accessories, Watch Accessories, etc. |
10 days Refund or
Replacement |
|
Lifestyle: Watch, Winter Wear (Blazer, Sweatshirt,
Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant,
Shrugs), etc. |
10 days Refund,
Replacement or Exchange |
|
Lifestyle: T-Shirt, Footwear, Sari, Short, Dress,
Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans,
Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt,
Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase,
Luggage, etc. |
14 days Refund,
Replacement or Exchange |
|
Home: Home Improvement Tools, Household Items, Home décor,
Furnishing
Home: Pet Supplies & Rest of Home. |
7 to 10 days Refund or
replacement |
|
Books: (All books) Sports Equipments: (Racquet, ball, support, gloves, bags etc.) Exercise & Fitness Equipments:
(Home Gym combos, dumbbell etc.) Auto Accessories: Car and Bike
accessories (helmets, car kit, media players etc.) |
*7 days Replacement only* *Free replacement will be provided
within 7 days considering the product is delivered in defective or damaged condition
or different from the ordered item. Keep the product intact is necessary,
with original accessories, user manual and warranty cards in the original
packaging at the time of returning the product.* |
|
Toys: (Remote controlled toys, Learning toys, Stuffed toys etc.) Stationary: (Pens, Diary notebooks, Calculators etc,
pencil box, etc.) Musical Instruments: (Guitar, strings, etc.) |
10 days
Replacement only
Non-Returnable - All Wind Instruments (Harmonicas, Flutes
etc.) This item is non-returnable due to hygiene and personal wellness. In
case these products are delivered in damaged/defective condition or
different from the ordered item, we will provide a free replacement. |
|
All Mobiles: Including Apple & Google phones Electronics: (except Apple / Beats, Google, Realme,
Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products
(Tablets,Laptops, Smart Watches) All Small Home Appliances: (Except Chimney, Water Purifier, Fan,
Geyser) Furniture: Hammock Swing & Stool |
7 days Replacement
only (Non-Returnable: Screen guards, screen protectors and tempered glasses) In order to
help you resolve issues with your product, we may troubleshoot your product
either through online tools, over the phone, and/or through an in-person
technical visit. If a defect is
determined within the Returns Window, a replacement of the same model will
be provided at no additional cost. If no defect is confirmed or the issue is
not diagnosed within 7 days of delivery, you will be directed to a brand
service centre to resolve any subsequent issues. In any case,
only one replacement shall be provided. |
|
Electronics: Apple / Beats, Google, Realme, Samsung,
JBL & Infinity, Epson, HP, Dell, Canon & MI Products
(Tablets,Laptops, Smart Watches) |
7 days Replacement
only For all
functionality related issues, do contact the brand authorized service centre
directly. |
|
Rest of Small Home Appliances: Chimney, Water Purifier, Fan, Geyser only |
10 days Replacement
only For products
requiring installation, returns shall be eligible only when such products
are installed by the brand's authorized personnel. In order to
help you resolve issues with your product, we may troubleshoot your product
either through online tools, over the phone or through an in-person
technical visit. If a defect is
seen within the Returns Window, a replacement of the same model will be
provided at no additional cost. If no defect is confirmed or the issue is
not diagnosed within 10 days of delivery or Installation wherever
applicable, you will be directed to a brand service centre to resolve any
subsequent issues. In any case,
only one replacement shall be provided. |
|
No Questions Asked |
10 days Refund or
replacement This policy
enables easy product return requests for customers through the Platform,
subject to product validations at the time of pick-up and fraud prevention
mechanisms. This policy shall be applicable only if the product
was bought when this policy was applicable to the product. If not, the
policy provided here shall apply to the order. It is clarified
that a customer may only be able to seek a one-time replacement under this
Policy, subject to the other terms provided herein. Exceptions to this policy: Following claims will be
covered under the policy provided here and through corresponding
validation processes a. product
undelivered b.
product/accessories missing c. wrong
product/accessories delivered |
|
No Returns categories |
Some products
in the above categories are not returnable due to their nature or other
reasons. For all products, the policy on the product page shall prevail. You can view the complete list of
non-returnable products here. |
|
Refurbished |
7 days Replacement
only To help you solve
issues with your product, we will troubleshoot your product either through
online tools, over the phone, or through an in-person technical visit. If a defect is
determined within the Returns Window, a replacement of the same model will
be provided at no additional cost. If no defect is confirmed or the issue is
not diagnosed within 7 days of delivery, you will be having a warranty
partner for some products
resolving any subsequent issues. |
Non-Returnable product categories as per the
seller’s Return Policy
|
Category |
Products that are not eligible for
returning |
|
Auto Accessories |
Additives, Air
Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers,
Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid
Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax |
|
Automobiles |
Cars, Mopeds,
Motorcycles and Scooters |
|
Bath and Spa |
Bath
Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps |
|
Baby
Care |
Bottle
Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet
Reminder, Wipes and Wipe Warmers |
|
Cleaning Products |
Cleaning Gels,
Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain
Removers and Washing Bars/Powder |
|
Computer/ Mobile Accessories/Electronics |
Blank/Educational
Media, CDs/DVDs, Ink Toners, Music, Movies and Software,
Mobile/Tablet/Laptop Screen Guards, Screen Guard Applicators, Graphics
Cards, Processors, Motherboards, Internal Hard Drives, RAMs and Apple Brand
Products. |
|
Food and Nutrition |
Canned Food,
Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups,
Vegetables, artificial Sweetener, Milk and other Edible Products |
|
Fashion |
Baby Dolls,
Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and
Swimsuits |
|
Footwear Accessories |
Oils, Glue,
Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax |
|
Gardening Products |
Plant
Saplings, Plant Seeds and Soil Manure |
|
Health Care |
Antiseptic,
Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer
Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH
Test Strip, Healthcare accessory, medical treatment and surgical instruments |
|
Home Products |
Adhesives,
Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks,
Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito
Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe
Mouthpieces, Sprays, paint remover, napkins, cleaning gloves and accessory
and spray paints |
|
Hygiene |
Contact Lens,
e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles,
Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons,
Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and
Women Intimate Care |
|
Innerwear |
Bra
Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests |
|
Jewellery |
Coins |
|
Music Instrument Accessories |
Mouthpiece
Cap/Pad/Set, Oils and Polish |
|
Party Supplies |
Balloons,
Candles, Cut-outs, marker refills, Decoration articles and Whistles |
|
Festive Supplies |
Hookah
Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi or Rangoli Color |
|
Personal Care |
Conditioners,
Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling
Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance,
Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain,
Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad,
Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums,
Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs, Lip Care,
Lipstick, Nail Care, Body Care, Foot Care, Mens Grooming Accessory, Bindi,
Body Art, Makeup Accessory, Body & Skin Accessory, bath and spa
accessory, Razors and Blades |
|
Pet Supplies |
Aquarium
Consumables, Hair Styling, Health Care/Medicinal Products, Horse
Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks,
Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet
Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water
Troughs |
|
Sexual Wellness |
Condoms,
Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers,
Sexual/Pleasure Enhancement Products and Vaginal Dilators |
|
Health & Safety Products |
Safety
Helmets, Safety Goggle, Safety Gloves |
